Citizen’s Charter: What, Why & How? 

Citizen’s Charter

  1. Sets standards of service that meet the needs and expectations of citizens
  2. Focuses on the needs of citizens and the capacity of providers
  3. Engages citizens and service providers in the formulation process
  4. Encourages collaboration between citizens and civil servants

The purpose of Citizen’s Charter is to improve the accountability, transparency and quality of public services. A Citizen’s Charter outlines and asserts promises of standards. It is a crucial instrument to bring about a positive change in existing administrative culture by reinforcing responsiveness.


Citizen’s Charter Formulated in Bangladesh