Grievance Redress System (GRS): What, Why & How?

Grievance Redress System (2008)  

The government’s Vision 2021 contains a focus on the development and promotion of systems to curb corruption and establish good governance. The establishment of a Grievance Redress System governing conduct in all government ministries and offices is a key tool to achieve these aims.

The system sets out rules and procedures, as well as roles for key officials, to resolve complains, grievances, disputes and conflicts wherever they arise in interactions between the public and government officers.

The system allows users to file complaints anonymously, reducing concerns about negative repercussions.

GRS Info graphic